Moneyline is committed to protecting and respecting your privacy and your complete confidence in how we handle your data is important to us. Please read our policy carefully, as it tells you how we collect, use, store and share your information.
Information we collect
We collect information from you in person, through telephone calls with our service team, our website and third parties to:
• assess your suitability for our products,
• to create and maintain our agreements with you
• obtain information about your credit history
• to confirm your identification
• to comply with legal and regulatory requirements.
We will only collect information which is necessary in providing our products and services to you. By submitting your personal information to us, you are confirming that the information you are giving is correct and relates to you.
We may also collect information from you by way of surveys or feedback to us. We may also collect information by you using cookies, please see our Cookies Policy.
We may contact you by telephone, email, SMS or post from the information you have provided and where required by the consent you have given.
We may ask for information from you when you report problems with our site.
How we use your information
Your information will be used:
• to assess your affordability
• to make lending decisions
• to process your loan application and credit agreement
• to keep your records up to date
• to search Credit Reference Agencies, Fraud Prevention Agencies and Tracing Agencies
• to confirm your employment details
• for the purposes of debt collection which may include providing your data to third party debt collectors
• for statistical analysis,
• to record visitor information and activity when you visit our website
• to evaluate the effectiveness of our marketing,
• for market research
• to improve our services and to carry out regulatory checks
• to remain in contact with you by telephone, SMS, email or post
• Where your express consent has been given use your information to send you details about our products and services. Your consent will be obtained at the time we obtain your data and you will be told how you can unsubscribe at any time.
We may also use your information to tell you about activities and/or events, to respond to enquiries or complaints and to ensure the accuracy of our records.
Sharing your information
We may share your information with Credit Reference Agencies (CRA’s) and Fraud Prevention Agencies (FPA’s) in order to obtain information to process your application. Some CRA’s act as FPA’s.
The CRA’s will use the information we supply (Name, Address and Date of Birth) to check against their data to confirm your identity, to detect or prevent criminal activity, fraud and money laundering, for debt recovery purposes to trace an updated address where you have moved without telling us. The CRA’s will carry out a search and give us information about your financial history so we can assess your suitability for our products and help us make responsible decisions and make sure that our products are affordable to you. The record of the search may be seen by other organisations when you apply for credit in the future. CRA’s will also use the information we supply to them to record defaults where you have not made the required payments under your agreement.
All information we obtain from CRA’s, FPA’s will be securely stored and retained the same way would store and retain the information we collect from yourself as detailed below under storing and keeping your information.
Where your personal details are required for research purposes by a third party we will obtain your express permission before disclosing your details.
How we store and keep your information
In addition to keeping the information we collect in connection with your application and creation and maintenance of your credit agreement, we retain correspondence exchanges between us including letters, e-mails, SMS messages.
We will not keep any personal data or correspondence for longer than required for our services, other legitimate business need or for legal and regulatory purposes. We will do all we can to protect your personal and financial data.
Your information including your personal data will be stored on Moneyline secure servers and will not be available to the public. Your data will only be accessed by employees and third parties who have a need to access such information. Information in transit is protected by encryption technology. We employ firewalls and other security technologies to protect our servers from external attacks.
You have the right at any time to access the information we hold about you, free of charge, You also have the right object to us processing your data or request for data to be erased or corrected. We will respond to your request within one month of the date of receiving it. To make a request you can call us on 0345 643 1553 or send an email to email@example.com.
If you are unhappy about how your personal data has been used please refer to our complaints policy on our website. You may also complain to the Information Commissioner’s Office https://ico.org.uk, the regulators for processing of data.
Our Website may, from time to time, contain links to other websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Complying with data protection and privacy laws is one of our greatest priorities and we do all we can to protect your personal data, transmission of information via the internet is not completely secure and we cannot guarantee the security of your data transmitted to our site, any transmission is at your own risk.
We may make changes to this Policy any time. Any changes we may make will be posted on this page and the date they were last updated is contained at the bottom of this policy.
You can send any questions or comments about this Policy or the use of your personal information to:
The Compliance Department
East Lancashire Moneyline (IPS) Ltd
The Globe Centre
St James’ Square
Or email them to firstname.lastname@example.org