Applying for a loan
Also, you must not be under debt management, bankrupt or have a current IVA (Individual Voluntary Arrangement) or DRO (Debt Relief Order).
You must have online banking for a phone loan. Fill in the online application form and follow the instructions on what to do next. If all the paperwork is OK we will call you back to go through it with you and complete the application over the phone.
We carry out a credit check to see what your current credit commitments are and if you are up to date with them.
Managing your loan
If you are just enquiring about your loan or saving balance you can call 0345 643 1553 from the mobile number you gave us when taking out your loan, enter your date of birth and you will hear your balance over the phone.
Or text your date of birth in an 8 digit number format (e.g 01012007 for 1st January 2007) to 07860092010 from the mobile phone number you gave us when you took out the loan and we will text your balance back to you.
Also you can click here to go to our Existing Customer page.
If you have had a change in circumstances give us a call on 0345 643 1553 and we can talk through the various options or click here to go to our Existing Customer page where you can send us a message.
Q: What if I am struggling to keep up with my loan repayments?
First of all, don’t worry, we understand that circumstances often change and we are here to help. The important thing is to talk to us as soon as possible as we will work with you to agree an affordable repayment plan that works for you. We also may be able to offer payments breaks and interest breaks on your loan.
If you need any support with debt or money worries these advice services could help. They offer free and impartial money advice that could help with your finances.
Step Change Debt Charity – Tel: 0800 138 1111 www.stepchange.org
Money Advice Service – Tel: 0300 500 5000 www.moneyadviceservice.org.uk
Q: Can I make a one-off payment?
Yes, either call into your local branch or call us on 0345 643 1553.
You can also make a payment online with any debit card just visit www.moneyline-uk.com/make-a-payment
This will be paid into your savings account with us or with your bank account.
To work out the APR lenders must consider the interest rate, the length of the agreement, the value of the repayment and how often the repayments are and also any other charges or fees.