Corona Virus Update

Customer information and updates

Latest update

So that we can protect the health and wellbeing of our customers and our Moneyline team members we are only able to offer new loans to our existing customers. We will be back to helping new customers very soon.

We will continue to keep you updated with any changes to our Moneyline services as we receive updates and guidance from the UK Government.

We always do as much as we can to provide help and assistance for our customers at Moneyline and we are working hard right now to find new ways to adapt to the current situation.

Please follow all the guidance in relation to Covid-19 and stay at home and stay alert.

Below are some frequently asked questions that may help if you but please get in touch if you need any additional information.


If you’ve been affected due to coronavirus (for example due to, temporary increase in costs, illness or you need to self-isolate) and you’re worried about how this may impact you financially, we’re here to help. Call us on 0345 643 1553


Are you taking new applications?

At the moment we can only take applications from customers who have had a loan with us in the past. We will be starting loans for new customers very soon. If you have not had a loan with us before and would be interested in taking out a loan, fill in our contact form and we will get back to you as soon as we can help you.

If you usually applied for your loan by telephone you can contact us as normal on 0345 643 1553.

If you usually came into branch to apply for your loan we have closed our branches temporarily to keep both customers and members of the Moneyline team as safe as we can.

You can still apply for a loan by calling us on 0345 643 1553 we have a team of people who can help guide you through a very similar, simple process and how to share the information we need.


How can I withdraw my savings?

Please call us on  0345 643 1553 and our telephone team will be able to help.


There is extra support out there if you need it

Step Change 0800 138 1111 (free number)

Offering free impartial advice about debt


Advice about grants and benefits, including a benefits calculator.

The Money Advice Service  0800 138 7777(free number)

Free advice service that helps people to manage and make the most of their money.






























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